ACT Solutions

ACT Solutions, Inc. Privacy Policy

Effective Date: 29 July 2025

At ACT Solutions, we are committed to earning and maintaining your trust. This Privacy Policy outlines how we handle data privacy and security across our products and services, including our AI-powered translation platforms. Our practices are designed to be clear, transparent, and aligned with industry standards for commercial NMT providers.

This Policy applies to our websites, applications, APIs, and other services. We encourage you to read it carefully. For any questions, please contact us at contact@actsolutions.com.

1. Information We Collect

We collect data to provide, improve, and secure our services. The information we collect falls into a few categories:

  • Personal Information: Information that can be used to identify you. This includes your name, email address, contact information, account credentials, and billing details.
  • Service & Usage Data: Information generated from your use of our services. This includes IP addresses, browser and device information, system logs, and usage analytics like the volume of text translated, features accessed, and API calls made.
  • Customer Content: The text, documents, or other content you submit to our services for translation. We treat this information with the highest level of confidentiality, as detailed in Section 3.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to ensure our website functions correctly, to analyze user behavior for service improvement, and to provide personalized experiences.

2. How We Use Your Information

We process your data for the following purposes:

  • Service Delivery: To provide, operate, and maintain our translation services, including responding to your support requests.
  • Performance Improvement: To improve the quality, performance, and reliability of our services, including our core NMT models.
  • Communication: To send you service-related communications, updates, and marketing messages (with your consent).
  • Business Operations: To process transactions, manage your account, and prevent fraud and security issues.
  • Research and Analytics: To perform internal research and analysis. When we do this, we use aggregated and anonymized data whenever possible.

3. Our Commitment to Customer Content Confidentiality

The content you submit for translation is your intellectual property. We are committed to ensuring its confidentiality and security.

  • No Unconsented Model Training: We do not use your Customer Content to train or improve our publicly available, general-purpose NMT models. Your data will never be made available to other customers or third parties.
  • Custom Models (Explicit Consent): For enterprise clients who explicitly consent to and contract for the creation of custom, domain-specific models, your data may be used to train a private model exclusively for your use.
  • Secure Processing: Your content is processed only for the purpose of delivering the translation. It is securely managed and is not retained for longer than necessary to complete the task.